Return Policy
Due to the nature of us being a small business, all sales are final. We do not accept returns or exchanges.
Damaged Items Policy
If you received a damaged package, please take photos of the package prior to opening. If any items were damaged, please take photos of the item(s). Make sure you take a photo of the shipping label that reflects the tracking number.
You will need to contact your local post office or UPS Store to file a claim. All orders are insured. Provide them with the tracking number and the photos. Once you receive your confirmation from the Post Office or UPS, please contact us at LetsTalk@lake-and-co.com to arrange your replacement order.
Cancellation Policy
If you need to cancel please do the following:
Contact us within 24 hours of placing the order using the contact form on our website or email LetsTalk@lake-and-co.com.
We’ll review your request and let you know if we’re able to cancel. All cancellations are subject to approval.
Contact us
Location
229 Acorn Drive
60107 Streamwood